General info

Transaction Security

We electronically verify each transaction with the credit provider, processing only those orders that receive authorization. If a transaction appears suspicious or is declined, we may contact you to confirm its validity and verify your identity, or we may cancel the order with full notification.

To safeguard your information during transmission, we use Secure Sockets Layer (SSL) encryption at 128-bit strength. You can usually identify a secure connection in your web browser by the padlock icon and by the address changing from http:// to https://. If our system cannot establish a secure connection, your confidential information will not be transmitted. If you are unable to complete an order, please reach out to our Customer Service team.

Information You Give Us

We collect and store any information you enter on our website or share with us in other ways. This information is used to respond to your requests, customize your shopping experience, improve our services, and fulfill your orders.

  • Emails: Email addresses you provide are used only for communication regarding your order—before, during, and after processing—unless you choose to receive our newsletter (details below).

Automatic Information

Like many websites, https://latchgard.com/ uses cookies to enhance your browsing experience and gather certain types of information when your browser accesses our site. You can use third-party tools to browse anonymously, but this may limit personalization and certain site features.

Emails and Newsletters

We respect your privacy and never sell or share your contact information with unrelated third parties. Email is one of our main methods of customer communication, which may include:

  • Responses to inquiries

  • Order updates (e.g., receipt, shipping confirmation)

  • Promotional emails (if you opt in)

Occasionally, we may send special offers based on your purchasing history. If you wish to stop receiving promotional emails, simply follow the unsubscribe instructions included in each one.

Sharing Information

Customer information is an important part of our business, and we do not sell it to others.